What should a property manager do if a tenant refuses to pay rent?

When a tenant refuses to pay rent, negotiating a payment plan is a constructive approach that can help maintain the landlord-tenant relationship while addressing the issue of unpaid rent. Developing a payment plan allows the property manager to work with the tenant to understand their financial situation and create a manageable method for the tenant to catch up on their payments. This approach can lead to an amicable resolution, where the tenant remains in the unit and can fulfill their obligations over time, rather than escalating the situation to eviction.

In contrast, eviction is a drastic measure that should be considered only after all other options, like negotiation, have been exhausted. Immediately evicting a tenant can lead to legal issues and is often time-consuming and costly for property owners. Ignoring the issue could further exacerbate the situation, potentially leading to greater losses for the landlord if the tenant stops communicating entirely. Increasing the rent in response to a refusal to pay could drive the tenant away and worsen the financial scenario, as it does not address the immediate issue of the outstanding rent. By focusing on negotiation, the property manager can foster a better environment for resolving the issue.